NSC: Answer your phone or lose your supplier number

Courtesy of the Texas Alliance of Home Care Services (TAHCS)

The NSC (National Supplier Clearing House) is calling suppliers to make sure they answer the phone during business hours.
 
If you fail to answer your telephone or if it is rerouted to voice mail after three (3) tries, a representative indicated to TAHCS, they will revoke your NSC number.
 
If revocation occurs you may be required to re-apply and go back through the entire process.
 
TAHCS recommends you alert your staff to be prompt on answering the phone
and note: if you have caller ID it shows “Out of Area”.
 
Be sure to ask the representative to verify your supplier number, your date of birth and social security number or other information to prove it is the NSC calling. 

Obtain the NSC representative’s name & number and call them the next day for further verification.
 
DO NOT GIVE THE CALLER ANY INFORMATION BEFORE
THEY VALIDATE THEIR STATUS AS AN NSC Representative

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